Customer Success Advocate
Há 6 dias
About EXADS
EXADS is a pioneering ad tech company that's part of the Exogroup, a dynamic group of companies that offer a wide range of services in the digital business. With headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona, and Buenos Aires, we're a global team of innovators who are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike.
Job Summary
We're seeking a highly skilled and talented Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for advocating and being the main point of contact for EXADS SaaS products with external clients. You'll have an in-depth knowledge of our SaaS products, their value proposition, and will communicate these to clients. Your responsibilities will include onboarding and educating new EXADS clients, addressing client issues, and working on possible solutions.
Key Responsibilities
- Advocate and main point of contact for EXADS SaaS products with external clients
- Onboarding and educating new EXADS clients
- Addressing client issues and working on possible solutions
- Guiding and providing support for any technical and/or API integrations
- Acting as the voice of the customer internally
- Collaborating with Product and Engineering on new feature requests, enhancements, and issues reported from clients
- Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes
Requirements
- Education in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the above-mentioned tasks
- Previous experience in digital advertising/marketing
- Previous experience in a customer-facing role/environment: technical customer support, technical account management will be highly valued
- Working knowledge of internet foundations: Network requests, HTML, Javascript
- Ability to grasp new technical concepts quickly
- Excellent level of English, both spoken and written (any additional languages are a big plus)
What We Offer
We offer a supportive and friendly environment, a work-life balance, and the opportunity to work on cutting-edge technology. You'll have the chance to collaborate with a talented team of innovators who are passionate about making a difference in the ad tech industry.
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