Customer Support Advocate
3 semanas atrás
Job Summary:
">We are seeking a highly skilled and dedicated Financial Service Representative to join our team at Buscojobs Portugal. As a key member of our customer support team, you will play a crucial role in delivering exceptional service to our clients.
">About the Role:
">This is an exciting opportunity to work with a cutting-edge financial services company that is making waves in the FinTech space. You will be responsible for providing guidance and support to our customers through various channels, including phone, email, and live chat platforms.
">Main Responsibilities:
">- ">
- Serve as the primary point of contact for our customers, providing 5-star support and resolving issues efficiently;">
- Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs;">
- Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders;">
- Assist with the development and improvement of customer support processes and resources;">
- Maintain in-depth knowledge of Deblock's products and services to better assist customers;">
- Troubleshoot and resolve complex issues via multiple communication channels;">
- Provide clear and concise written and verbal communication to customers and colleagues;">
- Work independently and collaboratively in a team-oriented environment;">
- Prioritize tasks and manage time effectively in a fast-paced environment;">
- Meet productivity and quality standards while maintaining a high level of accuracy;">
- Adapt to changing priorities and deadlines, demonstrating flexibility and professionalism;">
- Stay up-to-date with industry trends, best practices, and regulatory requirements;">
- Participate in ongoing training and professional development to enhance skills and expertise;">
Requirements:
">- ">
- Previous experience in customer support or a related role, preferably within the financial services industry;">
- Excellent communication skills, both written and verbal;">
- Strong problem-solving abilities and analytical thinking;">
- Ability to multitask and prioritize tasks effectively;">
- Fluency in English, spoken and written;">
- Familiarity with fintech and cryptocurrency concepts and trends is a plus;">
- Ability to work independently and collaboratively in a team-oriented environment;">
- Willingness to learn and adapt to new technologies and systems;">
- Strong attention to detail and organizational skills;">
- Ability to maintain confidentiality and handle sensitive information;">
- Strong customer service skills and a customer-focused attitude;">
- Ability to work in a dynamic and fast-paced environment;">
- Flexibility to work varied shifts, including evenings and weekends;">
Benefits:
">We offer a competitive salary package, including:
">$60,000 - $80,000 per year (dependent on experience), plus benefits and perks;
">30 days of paid holidays (excluding bank holidays);
">Option to work 100% remotely or come to the office - your choice;
">Ability to work abroad;
">Tech gear for your job.
">About Us:
">Buscojobs Portugal is a leading provider of innovative financial services, committed to delivering exceptional customer experiences. We're a dynamic and forward-thinking company, always looking for talented individuals to join our team.
">How to Apply:
">If you're a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter explaining why you'd be a great fit for this role.
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