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Customer Support Expert
2 meses atrás
Job Title: Customer Support Expert
Company Overview:
Devexperts is a software development company that delivers cutting-edge solutions to the financial industry. Our team is passionate about creating innovative products that meet the needs of our clients.
Job Description:
We are seeking a highly skilled Customer Support Expert to join our team. The successful candidate will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and escalating complex problems to our development team.
Responsibilities:
- Handle customer inquiries and technical support cases in a timely and professional manner.
- Collaborate with our development team to resolve complex technical issues.
- Develop and maintain knowledge base articles and training materials to support our customers.
- Test and validate new features and products to ensure they meet our high standards.
Requirements:
- High level of communication and soft skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Proficiency in English (C1 level).]
- Experience in the financial industry or customer support role.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a talented team of professionals.
- Professional development and training opportunities.
- A dynamic and fast-paced work environment.
