Customer Support Expert

Há 1 mês


Porto, Porto, Portugal Deblock Tempo inteiro

Company Overview

Deblock is a leading innovator in the FinTech space, providing cutting-edge financial services that are changing the industry.

Salary:$60,000 - $80,000 per annum, depending on experience.

About the Role

We are seeking an experienced Customer Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for providing exceptional support to our customers via phone, email, and live chat platforms.

Your Responsibilities

  • Serve as the primary point of contact for our customers, providing guidance and support with a 5-star approach
  • Troubleshoot and resolve issues efficiently and effectively
  • Collaborate closely with other teams, such as Product and Engineering, to address customer needs
  • Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
  • Assist with the development and improvement of customer support processes and resources

Requirements

To be successful in this role, you will need:

  • Previous experience in customer support or a related role, preferably within the financial services industry
  • Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely
  • Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Fluency in English, spoken and written
  • Familiarity with fintech and cryptocurrency concepts and trends is a plus

Benefits

  • Competitive salary
  • Private dental + health insurance
  • Tech gear for your job
  • 30 days of paid holidays (excluding bank holidays)
  • Option to work 100% remotely or come to the office - your choice
  • Ability to work abroad

Contact Information

Please note that we do not accept applications via email. To apply for this role, please submit your CV and cover letter through our website.


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