German Language Expert for Cruise Customer Support
Há 1 mês
About the Position
We are seeking a German language expert to join our team as a customer advisor supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a wonderful opportunity to grow within the travel industry, whether you're just starting your customer service journey or are an experienced professional.
In this role, you will be the main contact for customers and travel agents, helping them with inquiries related to bookings, post-booking management, and other travel needs. Although there are some sales aspects involved, such as suggesting additional services and packages, your main responsibility will be to provide top-notch customer support.
Responsibilities
- Customer Support (Inbound): Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.
- Offer accurate details about available cruises, itineraries, and ships.
- Address pre-booking, booking, and post-booking inquiries with precision and care.
- Booking Management: Support customers with booking modifications, cancellations, and upgrades.
- Assist travel agents in managing their bookings and provide cruise package updates.
- Cross-Selling and Upselling: Where suitable, recommend additional services to improve the cruise experience, such as onboard activities, excursions, or insurance.
- Post-Booking Support: Help customers with questions after booking, including payment queries, required documents, and special requests.
- Problem Resolution: Address and resolve any complaints empathetically and professionally.
Requirements
- German Proficiency: C1 level or above, both written and spoken.
- English Skills: Good level to facilitate internal communication.
- Experience in customer service, hospitality, or related fields is advantageous, though not required; full training is provided.
- Strong communication skills with a customer-focused attitude.
- Familiarity with Microsoft Office and CRM systems is helpful.
Benefits
- Remote Opportunity: Work comfortably from home within Portugal.
- Dynamic Industry: Help customers explore unforgettable cruise experiences.
- Flexible Scheduling: Shifts: Monday to Friday, 08:00-18:00; weekends, 08:00-17:00 (availability occasionally until 19:00). Rotating two days off per week.
- Meal Allowance: €7.24 per workday via meal card.
- Equipment Provided: Laptop, headset, and other essentials.
- Health and Life Insurance: Comprehensive coverage.
- Career Growth: Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.
Salary Information
The estimated monthly salary for this position is approximately €1,100 plus a monthly performance bonus of €120, resulting in a total compensation of around €1,220 per month.
-
Cruise Industry Expert with German Language Skills
3 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAbout the Position: We're seeking a talented Cruise Industry Expert with fluent German language skills to join our team as a Customer Advisor. This role offers a unique opportunity to work remotely from Portugal and support a major cruise line project.
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCompany OverviewCross Border Talents is a renowned BPO partner seeking an experienced professional to support a major cruise line in delivering exceptional German-speaking customer service. This remote role offers the opportunity to elevate customer satisfaction and service quality for a distinguished clientele across global cruise markets.
-
Customer Service Expert
4 semanas atrás
Porto, Porto, Portugal German Etrade Gmbh Tempo inteiroJob Summary:We are looking for a skilled customer service representative to join our team at German Etrade GmbH. The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide top-notch customer service via phone, chat, and email.Responsibilities include handling all incoming contacts from bank clients,...
-
German Speaking Customer Service Representative and Cruise Sales
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout the JobCareer growth and personal development opportunities await in this German speaking customer service role. Work at home in Porto, Portugal, ensuring client expectations are met with operational excellence. High targets regarding quality, efficiency, and customer journey improvement drive our team's success.Job Responsibilities:Sell cruise...
-
Global Cruise Line Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroSeeking an exceptional candidate for a remote German-speaking customer service role with a major cruise line. As a cross-border talent, you will deliver top-notch support to passengers worldwide, ensuring outstanding service excellence and customer satisfaction.Job Overview:A German-Speaking Customer Service Agent is required to start in November or December...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroWe are seeking an elite BPO partner to enhance the customer service experience for a major Cruise Line.About UsCross Border Talents is a renowned talent acquisition agency that specializes in partnering with top-notch businesses like cruise lines to deliver exceptional support to their customers globally.Job Overview: German-Speaking Customer Service...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCross Border Talents is a leading provider of customer service solutions for the cruise industry.Key Highlights:Total Salary Package: 1,220 EUR per monthAbout the Role:This remote customer service specialist position offers an exciting opportunity to provide exceptional service to customers in Germany.Responsibilities:Provide top-tier customer service via...
-
Global German Language Expert
Há 7 dias
Porto, Porto, Portugal Sitel Corp. Tempo inteiroSitel Corp. is seeking a skilled Global German Language Expert to join their team in Porto, Portugal. As a customer representative service expert, you will provide top-notch support to clients, leveraging your strong communication skills and fluency in German and English.Key responsibilities include:Providing first contact resolutions to client...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob OverviewCross Border Talents is seeking an established BPO partner to support a major Cruise Line in delivering top-tier German-speaking customer service.
-
Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiroWe are working with a leading outsourcing consultancy to find a skilled Customer Service Representative who is fluent in German. This role will be based in Porto, Portugal and involves handling inbound calls from customers to assist with inquiries and provide excellent service.Key Responsibilities:Handle customer inquiries and resolve issues efficientlySell...
-
Customer Service Representative
Há 7 dias
Porto, Porto, Portugal H.B. Fuller Tempo inteiroJob Title: Customer Service Representative - German Language ExpertAbout H.B. FullerH.B. Fuller is a global leader in the adhesives industry, renowned for its innovative and functional coatings, adhesives, and sealants that enhance product quality, safety, and performance.Mission & Values:At H.B. Fuller, our mission to Connect What Matters drives our...
-
Cruise Line Customer Service Representative
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroCustomer Service Excellence in the Cruise IndustryCross Border Talents is a leading BPO partner seeking an elite customer service provider to enhance the experience for a major cruise line. This partnership will empower your team to deliver exceptional, German-speaking support to passengers globally, ensuring service excellence and customer satisfaction.Role...
-
German Speaking Customer Service Professional
3 semanas atrás
Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiroWe are seeking a highly skilled German speaking Customer Service Representative to join our client's team in Porto, Portugal. Our client is a leading Outsourcing/BPO consultancy that offers exceptional recruitment services globally.Key Responsibilities:Handle inbound calls to assist customers with inquiries and provide solutionsSell cruise packages tailored...
-
Customer Support Specialist
2 meses atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Support Specialist (German Native, Remote)Location: Porto (Remote)Key Responsibilities:• Respond to customer queries via phone, email, and chat in a timely and professional manner.• Troubleshoot and resolve customer issues, providing accurate information about our products and services.• Maintain a high level of customer...
-
Global Cruise Sales and Support Professional
1 semana atrás
Porto, Porto, Portugal Phiture Tempo inteiroWe are seeking a skilled Global Cruise Sales and Support Professional to join our team. This role offers a unique opportunity to work in a fast-paced environment, providing exceptional customer service and sales support for cruise packages.About the RoleThis full-time position is based in Porto, Portugal and offers a competitive salary of €45,000 -...
-
Customer Support Specialist
3 semanas atrás
Porto, Porto, Portugal Bespoke Recruitment Limited Tempo inteiroBespoke Recruitment Limited is seeking an experienced Customer Support Specialist to join our team in Porto, Portugal.Estimated Salary: €15,400 per annum (based on a 14-month salary of €1,100/month)The ideal candidate will have previous experience in customer-facing roles and excellent language skills in German. Fluency in English is also essential.This...
-
Cruise Sales and Customer Experience Specialist
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroAbout the RoleWe are seeking a skilled Cruise Sales and Customer Experience Specialist to join our team. In this role, you will be responsible for selling cruise packages, providing excellent customer service, and supporting travel agents with bookings and booking management.Key ResponsibilitiesSell cruise packages to customers and travel agentsProvide...
-
Portugal Cruise Sales Representative
4 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroUnlock Your Potential in the Cruise IndustryWe are seeking a highly motivated and customer-focused Cruise Sales Representative to join our team in Porto, Portugal. As a key member of our sales team, you will be responsible for selling cruise packages, cross-selling or upselling cruise packages and associated products, and providing exceptional customer...
-
German-Speaking Customer Support Expert
Há 7 dias
Porto, Porto, Portugal Cross Border Talents Tempo inteiroWe are currently recruiting for a German-Speaking Customer Support Specialist to join our Cross Border Talents team. This on-site customer support role is based in Porto, Portugal and involves providing exceptional support for a POS System Solutions project.Key DetailsLocation: On-site in Porto, PortugalContract Type: Full-timeStart Date: NegotiableAs a...
-
German Speaking Banking Expert for Customer Support
2 semanas atrás
Porto, Porto, Portugal Recruitment Direct Tempo inteiroJob OverviewAs a German Speaking Banking Expert for Customer Support, you will be responsible for providing exceptional customer service to German-speaking banking clients. This role involves assisting customers via calls, emails, WhatsApp, and chat, as well as sharing information on innovative digital banking products tailored for the German...