German Language Expert for Cruise Customer Support

Há 1 mês


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

About the Position

We are seeking a German language expert to join our team as a customer advisor supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a wonderful opportunity to grow within the travel industry, whether you're just starting your customer service journey or are an experienced professional.

In this role, you will be the main contact for customers and travel agents, helping them with inquiries related to bookings, post-booking management, and other travel needs. Although there are some sales aspects involved, such as suggesting additional services and packages, your main responsibility will be to provide top-notch customer support.

Responsibilities

  • Customer Support (Inbound): Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.
  • Offer accurate details about available cruises, itineraries, and ships.
  • Address pre-booking, booking, and post-booking inquiries with precision and care.
  • Booking Management: Support customers with booking modifications, cancellations, and upgrades.
  • Assist travel agents in managing their bookings and provide cruise package updates.
  • Cross-Selling and Upselling: Where suitable, recommend additional services to improve the cruise experience, such as onboard activities, excursions, or insurance.
  • Post-Booking Support: Help customers with questions after booking, including payment queries, required documents, and special requests.
  • Problem Resolution: Address and resolve any complaints empathetically and professionally.

Requirements

  • German Proficiency: C1 level or above, both written and spoken.
  • English Skills: Good level to facilitate internal communication.
  • Experience in customer service, hospitality, or related fields is advantageous, though not required; full training is provided.
  • Strong communication skills with a customer-focused attitude.
  • Familiarity with Microsoft Office and CRM systems is helpful.

Benefits

  • Remote Opportunity: Work comfortably from home within Portugal.
  • Dynamic Industry: Help customers explore unforgettable cruise experiences.
  • Flexible Scheduling: Shifts: Monday to Friday, 08:00-18:00; weekends, 08:00-17:00 (availability occasionally until 19:00). Rotating two days off per week.
  • Meal Allowance: €7.24 per workday via meal card.
  • Equipment Provided: Laptop, headset, and other essentials.
  • Health and Life Insurance: Comprehensive coverage.
  • Career Growth: Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.

Salary Information

The estimated monthly salary for this position is approximately €1,100 plus a monthly performance bonus of €120, resulting in a total compensation of around €1,220 per month.



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