Cruise Line Customer Service Representative
Há 4 dias
We are seeking an elite BPO partner to enhance the customer service experience for a major Cruise Line.
About UsCross Border Talents is a renowned talent acquisition agency that specializes in partnering with top-notch businesses like cruise lines to deliver exceptional support to their customers globally.
Job Overview: German-Speaking Customer Service AgentThis role requires a highly skilled and experienced customer service agent who can provide top-notch support to cruise passengers. As a German-speaking customer service agent, you will be responsible for delivering excellent customer service experience through various channels.
Responsibilities:- Provide seamless and memorable customer experiences through phone, email, or chat
- Respond to customer inquiries and resolve issues promptly and professionally
- Work collaboratively with team members to achieve sales targets and meet customer satisfaction goals
- Bachelor's degree in a relevant field (e.g., business, communications)
- At least 2 years of experience in customer service or a related field
- Advanced digital proficiency and strong task management skills
- Effective problem-solving skills and clear, professional communication (both written and verbal)
- Competitive salary of €1,100 per month (14 payments annually)
- Opportunity to work with a reputable cruise line and gain industry experience
- Ongoing training and development opportunities to enhance your skills and career growth
This collaboration provides a unique opportunity to set new standards for customer satisfaction in the cruise industry. By partnering with us, you'll help create a seamless, memorable experience for passengers, bringing value to the brand and reinforcing customer loyalty.
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Porto, Porto, Portugal Phiture Tempo inteiroCompany OverviewCross Border Talents is a leading provider of exceptional customer service solutions. Our partnership with a major Cruise Line offers the opportunity to elevate customer satisfaction and service quality for distinguished clientele across global cruise markets.
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