Cruise Line Customer Service Representative

Há 4 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

We are seeking an elite BPO partner to enhance the customer service experience for a major Cruise Line.

About Us

Cross Border Talents is a renowned talent acquisition agency that specializes in partnering with top-notch businesses like cruise lines to deliver exceptional support to their customers globally.

Job Overview: German-Speaking Customer Service Agent

This role requires a highly skilled and experienced customer service agent who can provide top-notch support to cruise passengers. As a German-speaking customer service agent, you will be responsible for delivering excellent customer service experience through various channels.

Responsibilities:
  • Provide seamless and memorable customer experiences through phone, email, or chat
  • Respond to customer inquiries and resolve issues promptly and professionally
  • Work collaboratively with team members to achieve sales targets and meet customer satisfaction goals
Requirements:
  • Bachelor's degree in a relevant field (e.g., business, communications)
  • At least 2 years of experience in customer service or a related field
  • Advanced digital proficiency and strong task management skills
  • Effective problem-solving skills and clear, professional communication (both written and verbal)
Benefits:
  • Competitive salary of €1,100 per month (14 payments annually)
  • Opportunity to work with a reputable cruise line and gain industry experience
  • Ongoing training and development opportunities to enhance your skills and career growth
Why Partner with Cross Border Talents?

This collaboration provides a unique opportunity to set new standards for customer satisfaction in the cruise industry. By partnering with us, you'll help create a seamless, memorable experience for passengers, bringing value to the brand and reinforcing customer loyalty.



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