German Customer Service Representative

4 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative - German Language

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a German-speaking professional, you will be responsible for delivering exceptional service and support to our customers across a range of needs.

Key Responsibilities:
  • Handle inbound calls and provide tailored recommendations to meet customer travel preferences.
  • Cross-sell and upsell products and services to enhance the customer experience.
  • Manage post-booking inquiries and assist customers with modifications to their reservations.
  • Provide guidance and support to travel agents handling cruise bookings for their clients.
  • Serve as a knowledgeable resource for customers regarding destinations, ships, required documentation, pricing, and general travel inquiries.
Requirements:
  • Fluent in German (C2) and proficient in English (B2).
  • Excellent verbal and written communication skills.
  • Sales-driven and comfortable with cross-selling and upselling.
  • Customer-focused and committed to delivering outstanding customer service.
  • Availability to work on a rotating schedule, including weekends and occasional extended hours.
What We Offer:
  • Competitive salary and potential to earn bonuses based on performance.
  • Remote work environment with a supportive virtual team.
  • Opportunities for professional growth within the company and the travel sector.


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