German Customer Service Representative
4 semanas atrás
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a German-speaking professional, you will be responsible for delivering exceptional service and support to our customers across a range of needs.
Key Responsibilities:- Handle inbound calls and provide tailored recommendations to meet customer travel preferences.
- Cross-sell and upsell products and services to enhance the customer experience.
- Manage post-booking inquiries and assist customers with modifications to their reservations.
- Provide guidance and support to travel agents handling cruise bookings for their clients.
- Serve as a knowledgeable resource for customers regarding destinations, ships, required documentation, pricing, and general travel inquiries.
- Fluent in German (C2) and proficient in English (B2).
- Excellent verbal and written communication skills.
- Sales-driven and comfortable with cross-selling and upselling.
- Customer-focused and committed to delivering outstanding customer service.
- Availability to work on a rotating schedule, including weekends and occasional extended hours.
- Competitive salary and potential to earn bonuses based on performance.
- Remote work environment with a supportive virtual team.
- Opportunities for professional growth within the company and the travel sector.
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