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Customer Service Representative

Há 1 mês

Porto, Porto, Portugal German Etrade Gmbh Tempo inteiro
Job Title: Customer Service Representative

German Etrade Gmbh is seeking a highly skilled Customer Service Representative to join our team in Porto, Portugal.

Key Responsibilities:
  • Provide exceptional customer service experience via phone, chat, and email.
  • Handle incoming contacts from bank clients, including appointments, income statements, and PIN/TAN orders.
  • Support central marketing campaigns and present the product range in a sales-oriented way.
  • Collaborate with colleagues to resolve customer issues and improve overall customer experience.
Requirements:
  • C1 German language proficiency with excellent linguistic expression.
  • B2 English language proficiency, both oral and written.
  • Ability to listen actively, identify, and explain product expertise with clarity.
  • Capacity to handle stressful situations and provide solutions in the first contact with customers.
What We Offer:
  • A relocation support package.
  • Working hours: Monday - Friday, 8 AM - 5 PM, with a possibility of change to 8:00 am – 8:00 pm in the future.
  • 2 weeks of training and 1 week of nesting (100% on-site).
  • A dynamic and creative team with a positive and friendly atmosphere.
  • Food vouchers and guidance to reach your full potential.