Customer Service Representative
Há 4 dias
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Italian-speaking customers through various communication channels.
Key Responsibilities:
- Provide customer support to Italian-speaking customers via phone, email, chat, and social media
- Support our merchants with all questions and inquiries about our product and service
- Actively work on process optimization to increase customer satisfaction
- Closely collaborate with other departments, such as Sales and Marketing
Requirements:
- Native or fluent Italian language skills (C2 level) and fluent English (B2 level)
- Excellent listening and problem-solving skills
- Ability to work well under pressure and maintain a positive attitude
- Previous contact center or customer service experience preferred
- Strong technology skills and enthusiasm for using digital tools
- Customer-centric approach and excellent communication skills
- Curiosity and persistence in solving issues
- Organizational skills and ability to remain calm in stressful situations
Offer:
- Full-time position with 40 hours per week
- Dynamic and creative team with a positive atmosphere
- Food vouchers and guidance to reach full potential
- Training conditions: 30 calendar days, Monday to Friday, 08:00-17:00
Compensation:
- Gross € 950x14 + monthly bonuses (€100 language + €100 skill + €100 attendance + up to €120 performance) + €6/day meal card
- Start date: 04th November
- Abroad: 4 weeks in a hotel + up to €700 reimbursement after 90 days
- From Portugal: 2 weeks in a hotel + up to €150
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