Customer Service Representative

4 semanas atrás


Porto, Porto, Portugal Toptalent Tempo inteiro

Job Title: Customer Service Representative

Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Toptalent. As a Customer Service Representative, you will be responsible for providing exceptional customer service to Italian-speaking customers through various communication channels.

Key Responsibilities:
Provide customer support via phone, email, chat, and social media channels
Support merchants with questions and inquiries about our product and service
Work closely with other departments to optimize customer processes and increase customer satisfaction
Collaborate with the sales and marketing teams to achieve business objectives
Maintain a high level of product and service expertise to effectively resolve customer issues

Requirements:
Native or fluent Italian language skills (C2 level)
Fluent English language skills (minimum B2 level)
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and handle stressful situations
Previous contact center or customer service experience is preferred

What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and creative team
Food vouchers and guidance to reach your full potential
Training and development opportunities to enhance your skills

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please visit our career page to apply for this exciting opportunity.



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