Customer Service Representative
Há 5 dias
We are seeking a highly skilled Customer Service Representative to join our team at Transcom. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients through various communication channels.
Key Responsibilities:
- Provide timely and effective customer support via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Collaborate with the team to achieve customer satisfaction and loyalty goals
- Develop and maintain a thorough understanding of our products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements:
- Advanced spoken and written Italian skills, C1 level
- Advanced spoken and written English skills, C1 level
- Good computer user skills
- Ability to generate empathy in written form
- Good communication skills
- Customer orientation and troubleshooting
- Ability to manage time and meet goals
What We Offer:
- Attractive salary
- Paid education and care for each individual
- Full-time employment contract
- Vacation and holiday bonuses
- Loyalty bonus
- Career path
- Great working atmosphere and friendly team spirit
- Learning new skills
- Bonuses for recommending new employees
About Transcom:
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents.
We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. At Transcom, we are recognized for working hard, for working as a team, and for supporting each other. We stand for positive, lasting change in our teams and community. We are Transcom. Here we care about and support each other. You are accepted as you are from day one. And with the right mindset, there is no limit to how far we can go together.
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