Customer Service Representative

4 semanas atrás


Porto, Porto, Portugal Tn Portugal Tempo inteiro

Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in Porto, Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and building strong relationships with our customers.

Key Responsibilities:

  • Provide first contact resolutions to customer queries
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationships with customers
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets

Requirements:

  • Native or proficient level of Norwegian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


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