German Customer Service Representative

4 semanas atrás

Porto, Porto, Portugal Cross Border Talents Tempo inteiro
{"title": "Customer Service Representative for Cruise Line", "description": "

Are you a customer-focused individual with excellent communication skills in German? We are currently recruiting for a Customer Service Representative position with one of our top BPO partners, supporting a leading cruise line project. As a Customer Service Representative, you will be responsible for delivering exceptional service and support to customers across a range of needs: * Handling inbound calls: Assist customers in booking their cruise packages, providing them with tailored recommendations to meet their travel preferences. * Cross-selling and upselling: Identify opportunities to promote additional products and services, enhancing the overall customer experience. * Post-booking support: Manage post-booking inquiries and assist customers with modifications to their reservations. * Travel agent support: Provide guidance and support to travel agents handling cruise bookings for their clients. * Cruise-related information: Serve as a knowledgeable resource for customers regarding destinations, ships, required documentation, pricing, and general travel inquiries. You will be expected to provide professional, solution-oriented customer support while also focusing on maximizing sales opportunities. **Work Schedule:** * Monday to Friday: 08:00 - 18:00 * Saturday and Sunday: 08:00 - 17:00 * Occasional extended hours: Availability from 08:00 - 19:00 may be required occasionally * Days off: Rotative schedule with 2 days off per week **Comprehensive Training:** * You will undergo an in-depth training and onboarding process designed to equip you with the knowledge and skills required to excel in your role: * 2-week initial training: Focused on cruise products, systems, and customer service best practices. * 2-week nesting period: Hands-on practice with live customer interactions under the guidance of experienced team members. **Compensation & Benefits:** * Salary: 1,100 EUR per month, paid 14 times annually * Sales Bonus: Potential to earn up to 120 EUR per month based on performance * Remote Work: Work from the comfort of your home, with a supportive virtual team environment * Career Development: Opportunities for professional growth within the company and the travel sector **Candidate Requirements:** * Fluent in German (C2): Excellent verbal and written communication skills. * Proficient in English (B2): Ability to handle communication and training in English. * Sales-driven: Comfortable with cross-selling and upselling to increase customer satisfaction and sales targets. * Customer-focused: Strong commitment to delivering outstanding customer service. * Availability: Willingness to work on a rotating schedule, including weekends and occasional extended hours. * Tech proficiency: Basic computer skills and the ability to quickly learn new systems. **Why Choose Us?** * This is an exceptional opportunity to be part of a leading cruise line project while enjoying the flexibility of working remotely. * The role offers a competitive salary, the chance to earn bonuses based on performance, and an opportunity to build a career in the travel and tourism sector. * You will be joining an established and professional team, with the support and training needed to succeed in this dynamic and fast-paced environment. **About Cross Border Talents:** * Cross Border Talents is a globally recognized recruitment agency that connects multilingual professionals with top companies across various industries. * We partner with industry leaders to provide exceptional talent for their key projects. * For this role, we are collaborating with one of the largest and most respected cruise line companies in the world. **How to Apply:** * If you are a proactive and customer-focused individual with the required language skills and experience, we encourage you to apply.

", "requirements": "["Fluent in German (C2)", "Proficient in English (B2)", "Sales-driven", "Customer-focused", "Availability", "Tech proficiency"]"}

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