Customer Service Representative
4 semanas atrás
Job Title: Customer Service Representative - German Speaking
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team in Porto, Portugal. As a Customer Service Representative, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.
Key Responsibilities:
- Manage incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right tools
- Follow clients' communication procedures and guidelines
- Take the extra mile to engage customers
Requirements:
- Fluent, verbal and written in German (C1)
- Excellent communication skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
What We Offer:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
About Us:
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
Equal Opportunities Employer:
We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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