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Customer Service Representative German
Há 1 mês
Job Title: Customer Service Representative German
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team at Personalbüro U. Herrmann. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients from one of the greatest German Banks.
Key Responsibilities:
- Manage all types of inquiries generated via inbound activities such as chat and email.
- Provide excellent and nimble customer service experience.
- Support clients with product information, marketing campaigns, and branch organization.
- Sales-oriented presentation of the product range.
- Order assignment forwarding and final processing of inquiries.
- Mediation processes and navigation aid for the online banking portal.
Requirements:
- German C2 language proficiency.
- English B2 language proficiency.
- Fixed schedule between 8am and 5pm (Mon – Fri), with possibility of rotative schedules.
- 2 days off per week (Saturday & Sunday).
- Training and nesting program.
- Competitive salary and benefits package.
What We Offer:
- Project LOB Base Salary 950.00 €.
- Language adder German 450.00 €.
- Skill adder 200.00 €.
- Performance bonus.
- Meal allowance 167.86 €.
Relocation Package: 700 EUR / flight and 1 month accommodation in a hotel.
Contract Terms: Fixed-term contracts of 6 months, renewable.
