German Customer Service Representative

Há 4 dias


Porto, Porto, Portugal Adecco Tempo inteiro

Customer Service Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a German Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, handling routine and non-routine incidents, and working closely with our team to resolve issues efficiently.

Key Responsibilities:
- Provide a single point of contact for customers
- Handle routine and non-routine incidents, problems, and requests
- Give first-line support in the event of incidents

Requirements:
- Native/Fluent in German and English skills (at least C1 level)
- Problem Solving: takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales
- Service Level: escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
- Team Working: acts as a team player and is viewed by colleagues as a helpful and effective member of the team

What We Offer:
- 1 year direct contract with the client, with the possibility of renewal
- Monthly and quarterly attractive bonuses aligned with performance and attendance
- Hybrid working model after the first 3 months (1 week at the office, 1 week homeoffice)
- Weekly rotative shifts from Monday to Saturday, 8h to 19h (8h shifts)
- Integration into a dynamic and motivated team
- Stimulating and challenging work environment

Are you a customer-focused individual with strong communication skills and a passion for problem-solving? If so, we encourage you to apply for this exciting opportunity to join our team as a German Customer Service Representative.



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