German Customer Service Representative

Há 6 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative for Cruise Line

Are you a customer-focused individual with excellent communication skills in German? We are seeking a highly motivated and sales-driven Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our customers across a range of customer needs.

Key Responsibilities:
  • Handle inbound calls and provide tailored recommendations to meet customer travel preferences
  • Cross-sell and upsell products and services to enhance the overall customer experience
  • Manage post-booking inquiries and assist customers with modifications to their reservations
  • Provide guidance and support to travel agents handling cruise bookings for their clients
  • Serve as a knowledgeable resource for customers regarding destinations, ships, required documentation, pricing, and general travel inquiries
Requirements:
  • Fluent in German (C2) and proficient in English (B2)
  • Excellent verbal and written communication skills
  • Sales-driven and comfortable with cross-selling and upselling
  • Customer-focused and committed to delivering outstanding customer service
  • Availability to work on a rotating schedule, including weekends and occasional extended hours
What We Offer:
  • Competitive salary of 1,100 EUR per month, paid 14 times annually
  • Potential to earn up to 120 EUR per month in sales bonuses
  • Remote work opportunity with a supportive virtual team environment
  • Comprehensive training and onboarding process to equip you with the knowledge and skills required to excel in your role


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