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We are seeking a highly motivated and customer-focused German-speaking Customer Service Representative to join our team in Porto. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Provide excellent customer service to customers via phone, email, and chat
- Assist customers with booking and managing their cruise reservations
- Upsell and cross-sell additional services and products to enhance the customer experience
- Resolve customer complaints and issues in a professional and timely manner
- Work collaboratively with the sales team to meet sales targets and goals
- Fluent in German (C2 level)
- Proficient in English (B2 level)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Basic computer skills and ability to learn new systems quickly
- Competitive salary and sales bonus
- Opportunities for career growth and advancement
- Remote work environment with flexible hours
- Comprehensive training and support
- Collaborative and dynamic team environment
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
