German Speaking Customer Service Representative for Global Media Company

1 semana atrás


Porto, Porto, Portugal Talingual Tempo inteiro

Job Title: German Speaking Customer Service Representative for Global Media Company

Job Summary: We are seeking a dedicated Customer Service Representative to join our international team in Porto, Portugal. As a German speaking Customer Advisor, you will support customers who place advertisements with a well-known global online media pioneer. Your primary responsibilities will include problem-solving queries, recognizing sales opportunities, and offering consultative support.

Key Responsibilities:

  • Provide exceptional customer service via email and chat
  • Problem-solve queries and recognize sales opportunities
  • Offer consultative support to customers
  • Identify and address fraudulent activity
  • Minimize risk and support billing inquiries
  • Process refunds for eligible advertisers

Requirements:

  • Fluent in German and good command of English
  • Strong attention to detail
  • Interest in advertising and marketing

What We Offer:

  • Competitive salary of up to 1285 euro gross per month
  • Free accommodation in a shared company flat
  • Full training provided
  • 12 month contract (renewable/extendable)
  • 22 days holiday per year
  • Holiday and Christmas bonuses

About Us: Our client is a global outsourcing company with offices around the world. In Portugal, they have multiple sites supporting huge international clients and assisting with business in more than 30 different languages, creating a multicultural environment.



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