German Speaking Customer Service Representative for Global Media Company
1 semana atrás
Job Title: German Speaking Customer Service Representative for Global Media Company
Job Summary: We are seeking a dedicated Customer Service Representative to join our international team in Porto, Portugal. As a German speaking Customer Advisor, you will support customers who place advertisements with a well-known global online media pioneer. Your primary responsibilities will include problem-solving queries, recognizing sales opportunities, and offering consultative support.
Key Responsibilities:
- Provide exceptional customer service via email and chat
- Problem-solve queries and recognize sales opportunities
- Offer consultative support to customers
- Identify and address fraudulent activity
- Minimize risk and support billing inquiries
- Process refunds for eligible advertisers
Requirements:
- Fluent in German and good command of English
- Strong attention to detail
- Interest in advertising and marketing
What We Offer:
- Competitive salary of up to 1285 euro gross per month
- Free accommodation in a shared company flat
- Full training provided
- 12 month contract (renewable/extendable)
- 22 days holiday per year
- Holiday and Christmas bonuses
About Us: Our client is a global outsourcing company with offices around the world. In Portugal, they have multiple sites supporting huge international clients and assisting with business in more than 30 different languages, creating a multicultural environment.
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