German Customer Service Representative
2 semanas atrás
Job Title: German Customer Service Representative
About the Role:
We are seeking a highly skilled German Customer Service Representative to join our team. As a representative of our company, you will be responsible for delivering exceptional customer service to our clients in Germany.
Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements:
- Fluent German
- Excellent communication skills
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
What We Offer:
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
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