Customer Service Expert
Há 1 mês
Job Summary:
We are looking for a skilled customer service representative to join our team at German Etrade GmbH. The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide top-notch customer service via phone, chat, and email.
- Responsibilities include handling all incoming contacts from bank clients, including appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, and mediation between the customer and other bank branches.
- The successful candidate will provide a personalized and proactive customer experience, identifying opportunities to enhance service and improve overall customer satisfaction.
- Additionally, the expert will present our product range in a sales-oriented way and support central marketing campaigns.
Requirements:
To succeed in this role, you will need C1 German language proficiency, B2 English language skills, and the ability to actively listen, identify, apply, and explain product/service expertise, as well as solve issues in the first contact.
Offer:
We offer a competitive salary of €45,000 per year, relocation support, flexible working hours, 2 weeks of training, 1 week of nesting, a dynamic team, positive and friendly atmosphere, food vouchers, guidance, and tools to reach full potential.
Salary Breakdown:
This salary includes basic pay (€35,000), performance-based bonuses (€5,000), and additional benefits such as health insurance, pension plan, and paid time off.
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