Customer Service Specialist German Language Expert
Há 4 dias
At H.B. Fuller, we are the largest pureplay adhesives company in the world, driving innovation and growth through our functional coatings, adhesives, and sealants. With a strong presence in over 140 countries and a global team of more than 7,000 members, we strive to connect what matters by delivering highly specified solutions to customers across various market segments.
Job Summary:We are seeking a skilled Customer Service Specialist - German Language Expert to act as a single point of contact for customers within their assigned portfolio. The ideal candidate will ensure all day-to-day customer-related activities are handled in a courteous, accurate, and timely manner, adhering to current business standards.
Key Responsibilities:- Manage the order cycle, including entry, maintenance, confirmation, and follow-up, to guarantee customer satisfaction and a hassle-free interface with customers.
- Handle customer interactions professionally and coordinate final responses.
- Communicate changes that may affect orders to customers in a timely manner.
- Perform SAP administration tasks, such as updating customer master data, COA, invoice query resolutions, and customer complaints.
- Liaise regularly with finance, logistics, supply chain, and sales teams to ensure on-time-in-full delivery to customers.
- Work proactively to achieve local SHE objectives while adhering to regulatory requirements.
- Control consignment stocks, when applicable, and complete customer portals, if necessary.
- 0-2 years' experience in customer service or a related field.
- High school degree or commercial school education.
- Fluency in written and spoken English and German languages.
- Strong computer competency with high MS Office suite proficiency.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively to meet customer demands and deadlines.
- Strong problem-solving skills.
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development within our organization.
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