Customer Service Specialist

1 dia atrás


Porto, Porto, Portugal Personalbüro U. Herrmann Tempo inteiro

We are looking for a skilled Customer Service Specialist to join our team at Personalbüro U. Herrmann. In this role, you will provide excellent customer support to German-speaking customers through various channels.

About the Job

This is a full-time position with a competitive salary range of €30,000 - €40,000 per year, depending on experience. The successful candidate will have excellent language skills in German and English, as well as strong communication and problem-solving abilities.

Key Responsibilities
  1. Provide top-notch customer support via phone, email, chat, and social media channels;
  2. Support merchants with inquiries and questions about our product and service;
  3. Work closely with other departments to continuously improve customer satisfaction;
Requirements
  • German C2 level and English B2 level;
  • Excellent language skills in both languages;
  • Enthusiasm for technology and ease with using smartphones, tablets, or computers;
  • Ability to communicate effectively and remain patient under pressure;
What We Offer
  • An attractive remuneration package based on performance;
  • Lifetime insurance;
  • Meal allowance + transport allowance;
  • Private health insurance;
  • Porto Office Park reimbursement up to €400 in economy class every 6 months;
  • Apartments available for rent at a discounted rate for the first year.

Please note that all salaries are tax-free and accommodation benefits are provided by us.


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