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German-speaking Customer Support Specialist for Financial Services
Há 1 mês
We are seeking a German-speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing excellent customer service to clients from Germany.
Responsibilities:
- Handle Inquiries: Efficiently manage incoming calls and customer inquiries.
- Understand Needs: Identify customer needs and ensure high satisfaction.
- Build Trust: Establish strong relationships through clear and interactive communication.
- Provide Information: Deliver accurate and complete information using the right tools.
- Follow Guidelines: Adhere to client communication procedures.
- Engage Customers: Go the extra mile to ensure customer engagement and satisfaction.
- Solve Problems: Address and resolve issues with a solutions-oriented approach.
About the Role:
This is a full-time position with a competitive salary and performance bonuses, based in central Lisbon, Portugal. The ideal candidate will have proficiency in German (C1 level) and fluent English, as well as strong phone skills and active listening.
Salary:
The estimated annual salary for this role is approximately €45,000 - €55,000 depending on experience.
About Us:
Nordic Jobs Worldwide is a leading multilingual recruitment specialist agency, connecting talent from across Europe with businesses from all over the world.
