German Customer Support Specialist
1 semana atrás
We are seeking an experienced German-speaking customer support specialist to join our team at Buscojobs Portugal. In this role, you will provide exceptional support to customers through various communication channels, ensuring timely resolutions to their inquiries and issues.
Responsibilities- Provide prompt and professional responses to customer inquiries via phone, email, and chat.
- Assist customers with product-related queries, billing concerns, and account management issues.
- Utilize problem-solving skills to resolve complex problems efficiently and maintain a positive attitude.
- Escalate critical issues to internal teams when necessary and follow up with customers to ensure resolution.
- Maintain accurate records of all interactions and ensure customer data is up-to-date.
- Native German speaker with strong written and verbal communication skills.
- Fluent in English for internal communication and reporting.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Excellent interpersonal skills, ability to handle challenging situations calmly, and a problem-solving mindset.
- Ability to work independently as well as part of a team and proficiency in using CRM software.
- Competitive salary: €30,000 - €35,000 per annum based on experience.
- A comprehensive benefits package including health insurance and wellness programs.
- Career growth opportunities within an international company.
- Paid time off, including vacation and holiday allowances.
- A friendly and multicultural work environment.
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