German Speaking Sales and Customer Support Specialist
Há 1 mês
David Kennedy Recruitment Ltd is a leading recruitment agency providing innovative solutions for international companies across Europe. We are working with a renowned Outsourcing/BPO consultancy seeking a German-speaking Sales & Support Specialist to join their team in Porto, Portugal. The ideal candidate will have native or fluent German skills, both verbal and written, and excellent communication skills to engage with customers over the phone. Key responsibilities include handling inbound calls, selling cruise packages, and providing customer support for post-booking and booking management. The successful candidate will have a customer-focused mindset, strong attention to detail, and the ability to multitask in a fast-paced environment. The role offers a competitive salary, performance-based incentives, and opportunities for professional growth within the BPO industry.
Key Responsibilities:- Handle inbound calls to assist customers with inquiries
- Sell cruise packages tailored to customer needs
- Cross-sell and upsell cruise packages and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Native or fluent in German, both verbal and written
- Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
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