German Speaking Customer Support Specialist

Há 1 mês


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Customer Support Specialist - German Language

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Inbound Customer Service: Respond to incoming calls and emails from customers, providing clear and accurate information on our cruise packages, itineraries, and ship amenities.
  • Booking Assistance: Assist customers with booking modifications, upgrades, or cancellations, and support travel agents with managing bookings for their clients.
  • Sales Support: Suggest additional services that can enhance the customer's cruise experience, such as onboard packages, excursions, or travel insurance.
  • Post-Booking Support: Assist customers with post-booking inquiries, including payment questions, travel documentation, and special requests.
  • Issue Resolution: Handle and resolve customer complaints or concerns professionally and efficiently, ensuring customers feel supported and valued.
Qualifications:
  • Fluent in German (C1 level or above) with excellent verbal and written communication skills.
  • Proficiency in English to communicate with internal teams.
  • Previous experience in customer service, hospitality, or a similar field is preferred but not required.
  • Strong interpersonal skills, with the ability to effectively manage customer queries and resolve issues professionally.
  • Basic computer literacy (e.g., familiarity with Microsoft Office and CRM systems) is a plus.
What We Offer:
  • Remote Work Flexibility: Enjoy working from the comfort of your home, anywhere in Portugal.
  • Career Growth and Development: Take advantage of comprehensive training and clear paths for career progression within the company.
  • Health and Life Insurance: Access to health and life insurance benefits.

If you are passionate about customer service and travel, this is the perfect opportunity for you. You'll join a supportive and dynamic team, enjoy the benefits of remote work, and have opportunities for career growth in the exciting cruise line industry.



  • Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    **Customer Service Excellence in a Global Setting**As a German-speaking Banking Customer Support Advisor at Software & Support Media Gmbh, you will play a vital role in delivering exceptional customer service to clients of a major German bank. Your primary responsibility will be to handle all incoming contacts from customers through various channels,...


  • Porto, Porto, Portugal Personalbüro U. Herrmann Tempo inteiro

    At Personalbüro U. Herrmann, we are seeking a highly skilled and customer-focused German speaking Customer Support Specialist to join our team.We offer an excellent remuneration package based on experience, skills, and performance, including life insurance, meal allowance, private health insurance, and more.This is a full-time position requiring strong...


  • Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro

    Are you a German language expert looking for a new challenge in Portugal? We have an exciting opportunity for a German-speaking Customer Support Specialist to join our team at a leading bank in Porto.As a German-speaking Customer Support Specialist, you will be responsible for handling incoming calls and customer inquiries, understanding customer needs, and...


  • Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiro

    German Speaking Customer Support SpecialistWe are seeking a highly skilled German-speaking customer support specialist to join our team. As a German-speaking customer support specialist, you will be the primary point of contact for customers and travel agents, providing assistance with a wide range of inquiries related to cruise bookings.Key...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support Role OverviewAs a German-speaking customer support specialist at Cross Border Talents, you will be part of a global team dedicated to delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch support to clients of a renowned financial institution, ensuring their online banking needs are met and...


  • Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro

    **About the Role**We are seeking a highly skilled German-speaking Banking Operations Specialist to join our team in Porto. As a key member of our customer service operations, you will play a crucial role in ensuring exceptional customer experiences.**Your Key Responsibilities**


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Job Title: Customer Support Specialist for German-Speaking CandidatesAbout the Role:We are seeking a highly skilled and multilingual Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in Germany.Key...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support Role in PortoWe are seeking a highly skilled German-speaking customer support agent to join our team in Porto, Portugal. As a key member of our customer engagement team, you will be responsible for providing exceptional support to clients of a well-known financial institution.Key Responsibilities:Respond to customer inquiries via phone,...


  • Porto, Porto, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

    In the vibrant city of Porto, Wibit Consulting & Services (Wibitcs) is partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking customer support specialist. This role offers the opportunity to work in a dynamic environment, handling inquiries from bank clients and delivering exceptional customer service.Key aspects of this position...


  • Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd is a leading recruitment agency providing innovative solutions for international companies across Europe. We are working with a renowned Outsourcing/BPO consultancy seeking a German-speaking Sales & Support Specialist to join their team in Porto, Portugal. The ideal candidate will have native or fluent German skills, both verbal...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support Specialist Wanted - German (C1) and English (B2)Located in Porto, Portugal, we are seeking a dedicated and enthusiastic German-speaking Customer Support Specialist to join our team. As the primary point of contact for our German-speaking customers, you will provide exceptional service and support to ensure customer satisfaction.Key...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support Role OverviewAt Cross Border Talents, we're seeking a highly skilled German-speaking customer support specialist to join our team in Porto, Portugal. As a key member of our customer engagement services, you'll play a vital role in delivering exceptional support to clients of a well-known financial institution.Main ResponsibilitiesProvide...


  • Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    About Wibit Consulting & ServicesWibit Consulting & Services is a leading Outsourcing/BPO consultancy. We are seeking a highly skilled German-speaking Customer Representative to join our team in Porto, Portugal.


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    As a German-Speaking Customer Support Specialist, you will play a key role in delivering exceptional customer experiences for a well-known financial institution. You will be responsible for providing product information, answering customer inquiries, and resolving issues via phone, email, and chat.Main Responsibilities: Respond to customer inquiries and...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Service Representative Role OverviewAs a German-speaking customer support specialist, you will provide assistance to clients of a renowned financial institution via various communication channels. Your primary responsibilities will include responding to customer inquiries, providing product information, and supporting marketing initiatives.What We...


  • Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    Job SummaryWibit Consulting & Services (WibitCS) is seeking a German-speaking Customer Representative to join their teams in Porto. Key ResponsibilitiesHandle all incoming contacts from clients via multiple communication channels, providing excellent customer service experience and seeking continuous initiatives to enhance service and improve the overall...


  • Porto, Porto, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a German-speaking customer support specialist to join our team in Porto. As a customer support representative, you will be responsible for providing excellent customer service to our clients.Key Responsibilities:Greet customers in a polite, friendly, and professional manner.Handle incoming calls and effectively address each customer's...


  • Porto, Porto, Portugal Minacs Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German-speaking Support Agent, you will be the voice of our company, providing exceptional customer service to our clients via phone, email, chat, and social media channels.Key ResponsibilitiesProvide timely and effective support to our...


  • Porto, Porto, Portugal Atlean World Tempo inteiro

    Job Overview: We are seeking a highly skilled German-Speaking Technical Support Specialist to join our team in Portugal. The ideal candidate will have excellent communication skills in German and English, as well as a strong background in technical support and system administration.Key Responsibilities:Provide technical support to corporate customers and...


  • Porto, Porto, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Customer Support RoleWe are seeking a skilled Italian-speaking customer support specialist to join our team in Porto, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our Italian-speaking customers via phone, email, chat, and social media channels. Key Responsibilities: Provide timely and...