German Speaking Customer Support Specialist for Porto
Há 1 mês
We are seeking a German-speaking customer support specialist to join our team in Porto. As a customer support representative, you will be responsible for providing excellent customer service to our clients.
Key Responsibilities:- Greet customers in a polite, friendly, and professional manner.
- Handle incoming calls and effectively address each customer's issue.
- Act as a liaison for private end customers and B2B clients.
- Offer and expand the product range to enhance the customer journey.
- Ensure that services provided to customers meet the contractually agreed performance indicators (KPIs).
- Attentively listen to customers' concerns and needs, demonstrating empathy and building a relationship with the customer.
- Maintain basic knowledge of the products and/or services.
- Perform thorough and accurate work, including appropriate account notes as required.
- Participate in activities to improve customer satisfaction and company performance.
- Track, document, and retrieve information in the call tracking database.
- Answer customer inquiries by referring to published materials, secondary sources, or more experienced staff.
- Secondary education and preferably three to six months of relevant experience.
- Polite and highly customer-oriented.
- Good computer navigation skills and PC knowledge.
- Effective communication skills, both written and verbal.
- Reliable with a strong attention to detail.
- Ability to multitask, including flexibility and adaptability to change quickly.
- Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.
- Ability to work both as a team member and independently.
- Demonstrating patience in all customer contact situations, maintaining a pleasant and professional tone and behavior.
- Ability to work different shifts as needed.
- Willingness to work on-site in Porto.
Our company offers above-average salary opportunities, career opportunities within an internationally established company, modern office facilities in beautiful Porto, great relocation support, and a training and onboarding phase.
Conocimientos: Problem-Solving, Communication, Flexible
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