German Speaking Customer Support Specialist for Porto

Há 1 mês


Porto, Porto, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are seeking a German-speaking customer support specialist to join our team in Porto. As a customer support representative, you will be responsible for providing excellent customer service to our clients.

Key Responsibilities:
  • Greet customers in a polite, friendly, and professional manner.
  • Handle incoming calls and effectively address each customer's issue.
  • Act as a liaison for private end customers and B2B clients.
  • Offer and expand the product range to enhance the customer journey.
  • Ensure that services provided to customers meet the contractually agreed performance indicators (KPIs).
  • Attentively listen to customers' concerns and needs, demonstrating empathy and building a relationship with the customer.
  • Maintain basic knowledge of the products and/or services.
  • Perform thorough and accurate work, including appropriate account notes as required.
  • Participate in activities to improve customer satisfaction and company performance.
  • Track, document, and retrieve information in the call tracking database.
  • Answer customer inquiries by referring to published materials, secondary sources, or more experienced staff.
Requirements:
  • Secondary education and preferably three to six months of relevant experience.
  • Polite and highly customer-oriented.
  • Good computer navigation skills and PC knowledge.
  • Effective communication skills, both written and verbal.
  • Reliable with a strong attention to detail.
  • Ability to multitask, including flexibility and adaptability to change quickly.
  • Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.
  • Ability to work both as a team member and independently.
  • Demonstrating patience in all customer contact situations, maintaining a pleasant and professional tone and behavior.
  • Ability to work different shifts as needed.
  • Willingness to work on-site in Porto.

Our company offers above-average salary opportunities, career opportunities within an internationally established company, modern office facilities in beautiful Porto, great relocation support, and a training and onboarding phase.

Conocimientos: Problem-Solving, Communication, Flexible



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