German Speaking Customer Service Representative
Há 1 mês
Customer Support Specialist - German Language
We are seeking a highly skilled and fluent German-speaking customer support specialist to join our team. As a customer support specialist, you will be the primary point of contact for customers and travel agents, helping them with a wide range of inquiries related to cruise bookings and handling both pre- and post-booking support.
Key Responsibilities:
- Inbound Customer Service: Respond to incoming calls from customers and travel agents, assisting with queries about cruise bookings, destinations, pricing, required documents, and available services.
- Provide clear and accurate information on cruise packages, itineraries, and ship amenities.
- Guide customers through the booking process and offer assistance with pre- and post-booking concerns to ensure a smooth experience.
Booking Assistance:
- Help customers with booking modifications, upgrades, or cancellations as necessary.
- Support travel agents with managing bookings for their clients and offer expert guidance on available cruise packages.
Sales Support:
- Suggest additional services that can enhance the customers cruise experience, such as onboard packages, excursions, or travel insurance.
- Recommend personalized cruise options based on customer preferences, focusing on providing valuable options rather than applying high-pressure sales tactics.
Post-Booking Support:
- Assist customers with post-booking inquiries, including payment questions, travel documentation, and special requests like cabin selection or dietary needs.
- Address and resolve any issues that arise after the booking is completed to ensure customer satisfaction.
Issue Resolution:
- Handle and resolve customer complaints or concerns professionally and efficiently, ensuring customers feel supported and valued.
- Collaborate with internal teams to escalate and resolve complex issues quickly, ensuring a positive outcome for the customer.
Requirements:
- Fluent in German (C1 level or above) with excellent verbal and written communication skills.
- Proficiency in English to communicate with internal teams.
- Previous experience in customer service, hospitality, or a similar field is preferred but not required.
- Strong interpersonal skills, with the ability to effectively manage customer queries and resolve issues professionally.
- Basic computer literacy (e.g., familiarity with Microsoft Office and CRM systems) is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- A strong commitment to providing excellent customer service and ensuring customer satisfaction.
What We Offer:
- Remote Work Flexibility: Enjoy working from the comfort of your home, anywhere in Portugal.
- Career Growth and Development: Take advantage of comprehensive training and clear paths for career progression within the company.
- Health and Life Insurance: Access to health and life insurance benefits.
- Exciting Industry Experience: Be part of the vibrant cruise industry, helping customers create unforgettable travel experiences.
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