German Customer Support Specialist for Spotify

Há 3 dias


Porto, Porto, Portugal Speakit Tempo inteiro

Company Overview

We are a dynamic company seeking an experienced customer support specialist to join our team. As a German speaker with a passion for providing exceptional service, you will play a key role in delivering world-class support to our customers.

Salary and Benefits

We offer a competitive salary of 1648€ gross per month (house excluded) or 1284.05€ gross per month (house + expenses included), private health insurance, social activities, language lessons, first class ongoing training and development, career development opportunities, and relocation package.

Job Description

In this role, you will be responsible for providing first-level support to unmanaged advertisers placing ads via Ad Studio. This includes responding to customer inquiries via email and chat, managing all queries, requests and feedback received via chat, and ensuring timely resolution and positive client experience.

You will also identify sales opportunities that can be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box. Additionally, you will command and convey key Ad Studio product knowledge to advertisers with accurate detail, leverage internal systems to log issues and escalate technical queries to our internal support teams, and perform occasional ad-hoc support tasks outside of the general chat queue.

Required Skills and Qualifications

To succeed in this role, you will need a native or near-native level of German, excellent communication skills, and the ability to provide world-class service to new and returning customers. You should have at least 6 months of experience in a similar role, be a quick learner with excellent attention to detail, and have critical thinking skills to craft custom-made responses.

Benefits

In addition to the competitive salary and benefits package, we offer a range of perks including private health insurance, social activities, language lessons, first class ongoing training and development, career development opportunities, and relocation package.

Others

Please submit your CV in English to be considered for this exciting opportunity.



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