German Speaking Customer Support Specialist
Há 14 horas
About Us: David Kennedy Recruitment is working with a leading consultancy to onboard a German-speaking customer support specialist in Porto.
">Job Summary: We are seeking a highly motivated and skilled customer support specialist to join our client's team. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to German-speaking customers through phone, email, chat, and social media channels.
- Support merchants with inquiries about our product and service.
- Actively work on process optimisation to increase customer happiness.
- Closely collaborate with other departments, such as Sales and Marketing.
Requirements:
- Native/fluent in German (C2 level).
- Fluent in English (minimum B2 level).
- Ability to listen actively, identify, apply, and explain product/service expertise.
- Solve issues in the first contact with customers.
- Take stressful situations well.
- Previous Contact Centre or Customer Service experience (preferable).
- Enthusiastic and skilled in technology applications.
- Customer-friendly service is a top priority.
- Curious and persistent in solving issues.
- Organised and can keep a cool head even in stressful situations.
Offer:
- Working hours: Monday to Sunday, 08:00-17:00, with late shift possibility until 21:00.
- Days off: 2 days/rotative, 2 weekends/month (rotative).
- Workload: 40h/week (full time).
- A dynamic and creative team with a positive atmosphere.
- Meal allowance.
- Guidance and tools to reach full potential.
- Training.
- Conditions: 30 calendar days.
- Schedule: Monday to Friday, 08:00-17:00.
Estimated Salary Range: €25,000 - €35,000 per annum, depending on location and experience.
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