Customer Support Specialist for German-speaking Subscribers

1 semana atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we are looking for a skilled Customer Support Specialist to join our dynamic team. This role is perfect for individuals who enjoy interacting with customers and have excellent communication skills in German.

About the Role

We offer a competitive salary of €14 per hour, paid 14 times a year, as well as a monthly performance bonus of up to €145 gross. You will also receive a relocation package that covers your expenses.

Responsibilities
  • Communicate with subscribers through chat and phone in German
  • Assist subscribers with how-to questions and troubleshooting streaming issues
  • Navigate the Netflix platform to resolve customer queries
Requirements

To be successful in this role, you will need:

  • Excellent communication skills in German (C1/C2 level)
  • C1/C2 English skills
  • A Bachelor's degree (preferred)
  • Minimum 6 months of relevant customer care experience
  • A general understanding of online marketing products/services being supported
  • An EU Passport
Benefits

As a Customer Support Specialist at Buscojobs Portugal, you can expect:

  • A competitive salary
  • A monthly performance bonus
  • A relocation package
  • A dynamic work environment
  • Ongoing training and familiarization phase
  • Opportunities for growth in a multinational company


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