German Speaking Customer Support Specialist

Há 9 horas


Porto, Porto, Portugal Phiture Tempo inteiro
About the Role

At H.B. Fuller, we're driven by a mission to Connect What Matters. As part of our global team, you'll play a vital role in delivering exceptional customer experiences that drive business growth and innovation.

Job Summary

The German Speaking Customer Support Specialist acts as a single point of contact for customers, ensuring all day-to-day activities are handled with courtesy, accuracy, and timeliness. This involves managing the order cycle, coordinating customer interactions, and liaising with internal functions to ensure on-time delivery.

Main Responsibilities
  • Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction.
  • Handle customer interactions professionally and coordinate final responses.
  • Communicate changes that may affect orders to customers promptly.
  • Administer SAP systems to update customer data, CoA, invoice queries, and complaints in a timely manner.
  • Liaise with Finance, Logistics, SC, and Sales teams to ensure OTIF delivery.
Key Requirements
  • 0-2 years' experience in customer support or a related field.
  • High school degree or commercial education.
  • Fluency in written and spoken English and German languages.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $45,000 - $60,000 per year, based on experience and qualifications.
  • An opportunity to work with a leading adhesives company in a dynamic and innovative environment.
  • Ongoing training and development to enhance your skills and knowledge.
  • A collaborative and supportive team culture that values diversity and inclusion.
About Us

H.B. Fuller is a global leader in adhesive solutions, serving over 30 market segments across more than 140 countries. Our commitment to innovation, quality, and customer satisfaction drives our success and enables us to make a meaningful impact in people's lives.



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