German-Speaking Customer Support Specialist for Bank and POS Systems Solutions
1 semana atrás
We are seeking a highly skilled German-speaking customer support specialist to join our team in Porto, Portugal. As a key member of our customer-facing team, you will be responsible for providing exceptional support to clients across the banking and POS systems solutions industry.
This is an exciting opportunity for someone who is passionate about delivering top-notch customer service, has excellent problem-solving skills, and is fluent in German with a strong understanding of English. If you thrive in a fast-paced environment, have a keen eye for detail, and are committed to continuous learning, we would love to hear from you
Key Responsibilities:- Customer Support: Provide timely and effective solutions to customer inquiries and issues related to banking and POS systems, including payment processing and system setup.
- Problem Solving: Diagnose and resolve technical issues with our products and services, ensuring minimal disruption to our customers' business operations.
- Technical Assistance: Offer expert guidance on the use of banking and POS systems, providing training and support as needed to ensure our customers get the most out of our solutions.
- Issue Tracking: Document all customer issues and solutions in our system, maintaining accurate records for future reference.
- Communication: Maintain clear communication with customers, stakeholders, and internal teams to ensure seamless issue resolution and continuous improvement.
- Fluency in German (C2 level) and proficiency in English (B2 level).
- Proven experience in customer-facing roles, preferably in the banking or financial services sector.
- Strong problem-solving skills, attention to detail, and ability to multitask effectively.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
- Citizenship of the EU or valid work permit required for employment in Portugal.
We are Cross Border Talents, a dynamic company dedicated to providing innovative solutions for the banking and POS systems industries. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join us on this journey.
As a customer support specialist with us, you'll enjoy a competitive salary package, comprehensive benefits, and opportunities for career growth and development. If you're ready to take your customer service career to the next level, we'd love to hear from you
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