German Speaking Customer Support Agent for Bank in Porto
4 semanas atrás
We are seeking a professional German-speaking customer support agent to join our team at an international bank in Porto, Portugal. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.
Key Responsibilities:
- Greet customers in a polite and professional manner, following agreed-upon procedures.
- Handle incoming calls and effectively address each customer's issue.
- Act as a liaison for private end customers and B2B clients.
- Proactively offer and expand the product range to enhance the customer journey.
- Maintain basic knowledge of products and services.
- Perform thorough and accurate work, including appropriate account notes.
- Participate in activities to improve customer satisfaction and company performance.
- Track, document, and retrieve information in the call tracking database.
- Answer customer inquiries by referring to published materials or more experienced staff.
Requirements:
- Secondary education and preferably three to six months of relevant experience.
- Polite and highly customer-oriented.
- Good computer navigation skills and PC knowledge.
- Effective communication skills, both written and verbal.
- Reliable with a strong attention to detail.
- Ability to multitask, including flexibility and adaptability to change quickly.
- Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.
- Ability to work both as a team member and independently.
- Demonstrating patience in all customer contact situations.
Offer:
- Above-average salary opportunities.
- Career opportunities within an internationally established company.
- Modern office facilities in beautiful Porto.
- Great relocation support: 4 weeks accommodation, reimbursed flight ticket up to 400 euros, and bureaucracy support.
- Training and onboarding phase.
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