Customer Service Representative

Há 3 horas


Porto, Porto, Portugal Centene Corporation Tempo inteiro

**Company Overview**

Centene Corporation, a diversified national organization, is seeking a talented Customer Service Representative - Regulatory Compliance Specialist to join our team. With 28 million members, we are committed to providing exceptional customer care and service.

**Salary Range:** $17.17-$26.97 per hour

**Job Description: **

As a Customer Service Representative - Regulatory Compliance Specialist, you will play a critical role in documenting and addressing customer complaints and issues, ensuring regulatory compliance. Your primary responsibilities will include:

  • Processing customer inquiries, complaints, and issues using internal tools as defined by state and federal regulatory requirements.
  • Documenting written issues and responses related to customer inquiries, complaints, and issues to ensure regulatory compliance.
  • Supporting the investigation of complaints and issues to determine root cause and identify appropriate resolution.

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • A High School diploma or GED.
  • 1-2 years of related experience.
  • Vocational or technical education in addition to prior work experience may be required.
  • Ability to prioritize, perform independent decision-making, and manage time effectively.

**Benefits:**

Centene offers a comprehensive benefits package, including:

  • Competitive pay.
  • Health insurance.
  • 401K and stock purchase plans.
  • Tuition reimbursement.
  • Paid time off plus holidays.
  • A flexible approach to work with remote, hybrid, field, or office work schedules.

**Others:**

Centene is an equal opportunity employer that values diversity and promotes inclusion. We are committed to providing a workplace culture that supports employees' growth and well-being.



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