Customer Service Representative

2 semanas atrás


Porto, Porto, Portugal Transcom Tempo inteiro
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Transcom. As a German Language Specialist, you will be responsible for providing exceptional customer support to our clients via multiple channels.



Responsibilities:


  • Provide customer support via call, chat, and email
  • Offer solutions and respond to inquiries in a timely manner
  • Communicate in German daily
  • Work closely with the team to achieve goals


Requirements:


  • Advanced spoken and written German skills, C1 level (Mandatory)
  • Intermediate spoken and written English skills, B1 Level (Mandatory)
  • Good computer user skills (Mandatory)
  • Ability to generate empathy in written form
  • Good communication skills
  • Customer orientation and troubleshooting
  • Ability to manage time and meet goals
  • Availability to work 5 days per week, including Saturdays and Sundays
  • Availability to work 8 hours per day
  • Availability to work 24/7 shifts


About Us:

Transcom is a global company committed to equal opportunities between men and women. We are a team of 30,000 customer experience specialists in over 69 contact centers in 26 countries. We provide consulting, customer service, sales, technical support, and collections services in 33 languages to global brands in various industries.



We champion positive, lasting change in our teams and communities. At Transcom, we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.



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