Customer Service Coordination Specialist

2 meses atrás


Porto, Porto, Portugal Michael Page Tempo inteiro

**Job Summary**


We are seeking a highly skilled Customer Service Coordination Specialist to join our multinational cargo solutions company.


Main Responsibilities:



  • Answer customer phone and mail inquiries within the set company standards, handling walk-in customers in an efficient and courteous manner.
  • Consolidate, compile and develop reports to ensure delivery of timely and accurate information on sales trends.
  • Provide sales force with relevant customer information to ensure timely and efficient customer handling.
  • Perform analyses on sales trends and performance to support in the design of business scenarios.
  • Support the sales force in preparing standard reports, to ensure relevant information is provided for effective decision making.
  • Receive, analyze and respond to customer enquiries regarding company sales promotions and services to ensure the client needs are met in the most effective and timely manner as per company standards.
  • Receive, record and issue sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions.
  • Gather, review and update customers information to ensure the accuracy of master data.
  • Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions.
  • Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level.

Requirements:



  • Proven experience in a similar role, with a focus on logistics.
  • Fluency in Portuguese and English is required, additional languages are a plus.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Attention to detail and accuracy in data entry and reporting.
  • Familiarity with data analysis and reporting is a plus.

What We Offer:



  • A great opportunity for your growth and personal development.
  • 100% on-site work regime.


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