Global Customer Service Liaison

3 semanas atrás


Porto, Porto, Portugal H.B. Fuller Tempo inteiro

About H.B. Fuller:

H.B. Fuller is the world's largest pure-play adhesives company, with a rich history dating back to 1887. Our innovative solutions enhance the quality, safety, and performance of products used daily by people worldwide. With 2023 revenue exceeding $3.5 billion, our global team of over 7,000 members collaborates across 30 market segments in more than 140 countries.

Job Overview:

The Customer Support Specialist for EMEA (Europe, Middle East, Africa) serves as a single point of contact for customers within their assigned portfolio, ensuring seamless day-to-day activities such as order handling, quotations, customer data maintenance, and coordination of customer requirements are handled courteously, accurately, and on time. This role focuses on building relationships to maintain and increase customer loyalty.

Key Responsibilities:

  • Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction and hassle-free interactions.
  • Handle customer interactions professionally and coordinate final responses.
  • Communicate changes that might affect orders to customers.
  • Administer SAP systems by updating customer master data, CoA, invoice query resolutions, and customer complaints in a timely manner.
  • Liaise regularly with Finance, Logistics, Supply Chain, and Sales teams to ensure OTIF delivery to customers.
  • Work proactively to achieve local SHE objectives while adhering to relevant regulations.
  • Control consignment stocks and complete customer portals when necessary.

Requirements:

  • A minimum of 0-2 years' experience in a related field.
  • High school degree or commercial school education.
  • Fluency in written and spoken English and Polish.

Preferred Qualifications:

  • Strong computer competency with high proficiency in Microsoft Office suite.
  • Customer-oriented mindset with ability to adapt/respond to diverse characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively to meet customer demands and deadlines.
  • Strong problem-solving skills.

Estimated Salary: €45,000 - €55,000 per year, depending on qualifications and location.



  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Job Description:We are seeking a highly skilled European Customer Service Liaison to join our team at Cross Border Talents.About the Role:The successful candidate will be responsible for receiving and responding to customer inquiries in a timely and professional manner.They will work closely with internal departments to resolve customer issues...


  • Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

    About the RoleDavid Kennedy Recruitment is a leading recruitment agency partnering with top companies to fill critical positions. We are currently working with a renowned Outsourcing/BPO consultancy seeking a highly skilled Customer Service Liaison to join their team in Porto, Portugal.Work ArrangementsThis full-time position offers an opportunity to work...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Job Description:Devexperts LLC is seeking a skilled Financial Industry Liaison to join our team. As a liaison, you will be responsible for maintaining excellent client relationships and developing key accounts into larger revenue streams.Responsibilities:- Onboard and maintain key accounts- Establish and maintain healthy business relationships with customers...


  • Porto, Porto, Portugal Guestready Group Tempo inteiro

    Company Overview: GuestReady Group is a leading player in the short-term rental management and hospitality industry, operating globally with a strong presence in several countries. Our mission is to revolutionize the industry through innovative technology and a commitment to exceptional customer service.About the Role: We are seeking an experienced Customer...


  • Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is proud to partner with a leading Outsourcing/BPO consultancy in Porto, Portugal. This company seeks a highly skilled German-speaking Customer Service Representative to join their dynamic team.Key Responsibilities:As a key member of the customer service team, you will be responsible for handling all incoming contacts from bank...


  • Porto, Porto, Portugal Cbt Tempo inteiro

    As a Global Customer Service Representative at Cbt, you will be the first point of contact for our German-speaking customers, providing exceptional service and support. This remote work opportunity allows you to assist customers from around the world, helping them navigate their web service experience and being a key part of a global team.Key...


  • Porto, Porto, Portugal H.B. Fuller Tempo inteiro

    H.B. Fuller is the largest pureplay adhesives company in the world, with a 2023 revenue of $3.5 billion. Our mission to Connect What Matters is brought to life by over 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries.Job Description:The Customer Service Specialist EIMEA acts as the primary...

  • Digital Healthcare Liaison

    3 semanas atrás


    Porto, Porto, Portugal Maze Impact Sa. Tempo inteiro

    About KnokMaze Impact Sa. is a fast-paced technology company that humanizes the digital transformation of healthcare. Our vision is to create a world where everyone has timely access to quality healthcare through digital technology, fostering a more equal society. We are committed to this mission and you can recognize it in every person who embodies it. With...

  • Customer Service Specialist

    2 semanas atrás


    Porto, Porto, Portugal Linde Global Services Tempo inteiro

    About the RoleLinde Global Services is seeking a highly skilled Customer Service Specialist to join our team in Porto, Portugal.


  • Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    OverviewKläckner Pentaplast Europe Gmbh & Co. Kg, a globally recognized leader in the packaging and specialty film industry, is seeking an experienced Global Customer Service Team Lead to join our team.About the RoleThis key position will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and...


  • Porto, Porto, Portugal Linde Global Services Tempo inteiro

    Linde Global Services is seeking a skilled Customer Service Advisor to join their team in Porto, Portugal. As a key member of the team, you will play a crucial role in providing exceptional customer service and support to existing and new customers.Job DescriptionAs a Customer Service Advisor, you will be responsible for assisting customers via phone, mail,...


  • Porto, Porto, Portugal Talingual Tempo inteiro

    We are seeking a highly skilled and multilingual customer support professional to join our team as an International Travel Liaison for French-speaking clients. This exciting opportunity will see you working in a dynamic environment, providing exceptional service to customers from around the world.The ideal candidate will have excellent communication skills...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled Global Customer Service Representative to join our team in Porto, Portugal. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the Role:This position involves providing high-quality customer support by phone, email, and chat to clients from various...


  • Porto, Porto, Portugal H.B. Fuller Tempo inteiro

    At H.B. Fuller, we're committed to delivering exceptional results for our customers.About the RoleWe're seeking a highly skilled Global Customer Service Representative to join our EIMEA team. As a key member of our customer-facing team, you will be responsible for ensuring seamless communication and resolving any issues that may arise.Key...


  • Porto, Porto, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy in Porto, Portugal. They are seeking a Customer Service Representative to join their team in a German speaking capacity.The successful candidate will be responsible for handling inbound calls to assist customers with inquiries and selling cruise packages tailored to customer...


  • Porto, Porto, Portugal Smart-Recruitments Tempo inteiro

    At Smart-Recruitments, we are excited to offer a unique opportunity for a Customer Service Representative to join our team in Porto. This role involves working with top global brands, utilizing your exceptional communication skills in Dutch and English.The ideal candidate will possess fluency in Dutch, strong interpersonal and problem-solving abilities, and...


  • Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

    About the RoleAs a Teamlead Customer Service, you will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training. This position is based in Portugal, preferably near our site in Porto with the opportunity to work partly from home.

  • Product Supply Chain Manager

    2 semanas atrás


    Porto, Porto, Portugal Adidas Tempo inteiro

    At Adidas, we're seeking a highly skilled Product Supply Chain Manager to join our team in the Global Sourcing department. This is a fantastic opportunity for an experienced professional to take on a challenging role and contribute to our company's success.The salary for this position is approximately $85,000 - $110,000 per year, depending on experience and...


  • Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Klöckner Pentaplast Group is a global leader in the packaging and specialty film industry, renowned for its commitment to sustainability and innovation. Our dedication to driving positive change in the packaging industry has earned us a reputation as a trusted partner for businesses worldwide.Job OverviewWe are currently seeking an experienced Customer...


  • Porto, Porto, Portugal Sitel Corp. Tempo inteiro

    Located in Porto, Portugal, this role is ideal for a native Portuguese speaker or someone with fluent skills in the language and strong English communication abilities. This position offers the chance to work in a multicultural environment abroad and contribute to exceptional customer service.This job involves being the first point of contact for customer...