Customer Service Team Lead

2 semanas atrás


Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiro

The Klöckner Pentaplast Group is a global leader in the packaging and specialty film industry, renowned for its commitment to sustainability and innovation. Our dedication to driving positive change in the packaging industry has earned us a reputation as a trusted partner for businesses worldwide.

Job Overview

We are currently seeking an experienced Customer Service Team Lead to join our Global Business Support team within our Pharma, Health & Durables Division. The successful candidate will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training.

About the Role

This position is based in Portugal and offers the opportunity to work partly from home. Key responsibilities include:

  • Ensuring efficient process organization within the Business Support functions defined areas (e.g. KU, SAP Upgrades, Master Data; Business Warehouse, Salesforce.com, and others).
  • Global alignment with business support functions in all regions to ensure common defined standards and standard processes e.g. Customer Master Data, OTIF- and OTIF root cause analysis and other reports.
  • Ensuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy.
  • Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of reports for all regions.
  • Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organization.
  • Coordinate with cross-functional teams to ensure smooth operations and implementation and adherence of standard processes.
  • Personnel planning (working hours, vacation, substitution arrangements).
  • Ensuring employee development through regular training planning.
  • Support/lead defined projects/initiatives.
  • Situation-related support for day-to-day business.
Requirements

To be considered for this role, you should have a completed degree in industrial engineering or business administration, or 5-10 years of business-related experience from Customer Services. Essential skills and qualifications include:

  • Very Strong experience in order to cash management and related digital service processes.
  • In-depth knowledge of SAP SD, BW, Salesforce, Power BI.
  • Very good MS Office knowledge, especially Excel.
  • Fluent written and spoken English skills; German would be a Plus.
  • Experience in report generation.
  • Leadership skills with a convincing and self-confident demeanor.
  • High service mentality, strong internal customer orientation and organizing abilities.
  • Extensive knowledge order to Cash Management.
  • Strong Analytical and Presentation skills.
  • High communication skills with intercultural understanding.
  • Comprehensive understanding of Material, Customer and Vendor Business Rules and workflows within MDM applications.

Salary: €60,000 - €80,000 per year, depending on experience.


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