Financial Services Team Lead

3 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Company Overview

We are a leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment services for small businesses. Our innovative smartphone-based payment solutions have empowered entrepreneurs across 31 countries.

Our commitment to transparent pricing and customer satisfaction has set us apart in the industry.

Salary and Benefits

Estimated Salary: €13,824 per year (gross)

The salary includes a base salary of €1,017 euros per month, language adder, skill adder, performance bonus, and attendance bonus.

Meal allowance: 6 euros per working day paid in meal card.

Job Responsibilities

As a Financial Services Team Lead, you will provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.

You will address inquiries and troubleshoot issues related to our products and services.

Collaborate closely with other departments to optimize customer satisfaction and operational efficiency.

Required Skills and Qualifications

Previous experience in a Contact Centre or Customer Service role preferred.

Comfortable using technology (smartphones, tablets, computers).

Fluent in German with excellent verbal and written communication skills in English.

Patient, empathetic, and customer-focused.

Strong problem-solving skills and a proactive approach to issue resolution.

Organized and able to maintain composure in high-pressure situations.

Training Conditions

Duration: 30 calendar days.

Schedule: Monday to Friday, between 08:00 and 17:00.



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