Customer Service Team Lead

2 semanas atrás


Porto, Porto, Portugal Michael Page Portugal Tempo inteiro

Job Overview

Michael Page Portugal is seeking a seasoned Customer Service Team Lead to join their team. This is a fantastic opportunity for a professional looking to grow in a dynamic and supportive environment.

Key Responsibilities:

  • Lead a team of customer service representatives, providing guidance and support to ensure excellent service delivery.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to drive business growth and achieve revenue targets.
  • Manage budgets and resources effectively to optimize performance and profitability.
  • Mentor and coach team members to enhance their skills and abilities.

About the Role

This role offers a competitive salary range of €50,000 - €70,000 per year, depending on experience. Benefits include meal allowance, annual bonus, health insurance support, and flexible working hours (hybrid home-office policy).

Requirements:

  • A proven track record of success in a leadership or management role, preferably in the CRM industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
  • Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
  • Fluency in English (C1 level) and proficiency in French (B2 level).
  • A bachelor's degree in Business Administration, Marketing, or a related field.

We Offer:

  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a leading recruitment agency.


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