Customer Service Team Lead for Overseas Operations
Há 1 mês
Klöckner Pentaplast Europe GmbH & Co. KG is a leading provider of innovative packaging solutions and specialty films. We strive to be a globally recognized leader in the industry, renowned for our commitment to sustainability and innovation.
The position of Customer Service Team Lead for Overseas Operations has become available at our site in Porto, Portugal. As a key member of our overseas team, you will be responsible for achieving corporate social responsibility goals within your team and driving the strategic/organizational development of the team to ensure the implementation of new initiatives/projects in collaboration with the Manager CS and Regional Process Lead.
Key Responsibilities:- Ensuring efficient process organization within the defined area (e.g., KU, SAP Upgrades, Master Data; Harmonization of processes RPL, align sales support).
- Implementing all compliance guidelines, as well as compliance with legal requirements and management system requirements for quality, environment, hygiene, occupational safety, and energy.
- Observation and assurance of key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and the management team.
- Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organization.
- Securing and tracking customer complaints; Contact person for escalations of complex complaints and issues.
- Ensuring employee development through regular training planning.
- Support/lead defined projects/initiatives.
- Situation-related support for day-to-day business.
We are looking for a highly motivated and experienced professional with a completed degree (University/Technical College) in industrial engineering or business administration or 5-10 years of business-related experience from Customer Services. In addition, we require:
- Experience in “order to cash” management and service processes.
- In-depth knowledge of SAP SD, BW, Salesforce.
- Very good MS Office knowledge, especially Excel.
- Fluent written and spoken English skills. A second foreign language is an advantage (German, Spanish, French, Italian).
- Leadership skills with a convincing and self-confident demeanor.
- High service mentality, strong internal customer orientation, and organizing abilities.
- Extensive product knowledge and deep knowledge in customs regulations oversea region.
If you are determined and thrive in a fast-paced environment with high levels of accountability and focus, then we would love to meet you. The salary for this position is approximately €60,000 - €80,000 per year, depending on experience.
At Klöckner Pentaplast Europe GmbH & Co. KG, diversity, equity, and inclusion are vital to our global success. We welcome applicants from all identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.
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