Global Customer Service Team Lead

3 semanas atrás


Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro
Overview

Kläckner Pentaplast Europe Gmbh & Co. Kg, a globally recognized leader in the packaging and specialty film industry, is seeking an experienced Global Customer Service Team Lead to join our team.

About the Role

This key position will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training. The ideal candidate will have a strong background in customer service management, with experience in order-to-cash processes and digital service management.

Key Responsibilities
  • Ensure efficient process organization within the Business Support functions defined areas (e.g. KU, SAP Upgrades, Master Data; Business Warehouse, Salesforce.com, and others)
  • Global alignment with business support functions in all regions to ensure common defined standards and standard processes e.g. Customer Master Data, OTIF- and OTIF root cause analysis and other reports
  • Ensure the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
  • Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of reports for all regions
  • Governance with RPL on defined SOP and support RPL to harmonize working methods within the customer service organization
Requirements

We are looking for a highly motivated and organized individual with a completed degree in industrial engineering or business administration, or equivalent experience. A strong background in customer service management, order-to-cash processes, and digital service management is essential.

The ideal candidate will also possess excellent leadership skills, with the ability to motivate and guide a team. Strong analytical and presentation skills are also required, as well as fluency in English and German.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of €80,000 - €100,000 per annum, depending on experience, as well as a range of benefits including health insurance, pension scheme, and generous holiday allowance.



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