Operations Manager
Há 6 dias
**Job Summary:** We are seeking an experienced Operations Manager to lead our customer service team in delivering exceptional service to global customers.
**Key Responsibilities:
- Manage the order process for key accounts, including updates with customers, forecasting, and internal contact management.
- Monitor and analyze key performance indicators to drive continuous improvement and resolve escalated customer complaints.
- Implement customer service protocols and procedures to ensure consistent delivery.
- Coordinate with other departments to ensure seamless customer experiences.
**Requirements:
- 3 years of team leading or 5 years in relevant operations expertise.
- Strong leadership skills and ability to motivate a team.
- Excellent communication and interpersonal skills.
- Bilingual English and German (C1 level required).
- Customer-focused approach and strong desire for customer satisfaction.
**What We Offer:
- Hybrid working arrangement.
- A supportive and collaborative work culture.
- Opportunities for continuous professional development and career progression.
**Estimated Salary:** £45,000 - £55,000 per annum, depending on experience.
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