Operations Manager

Há 6 dias


Porto, Porto, Portugal Michael Page Tempo inteiro

**Job Summary:** We are seeking an experienced Operations Manager to lead our customer service team in delivering exceptional service to global customers.

**Key Responsibilities:

  • Manage the order process for key accounts, including updates with customers, forecasting, and internal contact management.
  • Monitor and analyze key performance indicators to drive continuous improvement and resolve escalated customer complaints.
  • Implement customer service protocols and procedures to ensure consistent delivery.
  • Coordinate with other departments to ensure seamless customer experiences.

**Requirements:

  • 3 years of team leading or 5 years in relevant operations expertise.
  • Strong leadership skills and ability to motivate a team.
  • Excellent communication and interpersonal skills.
  • Bilingual English and German (C1 level required).
  • Customer-focused approach and strong desire for customer satisfaction.

**What We Offer:

  • Hybrid working arrangement.
  • A supportive and collaborative work culture.
  • Opportunities for continuous professional development and career progression.

**Estimated Salary:** £45,000 - £55,000 per annum, depending on experience.



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