Healthcare Operations Manager

Há 1 mês


Porto, Porto, Portugal Knokcare Tempo inteiro

About Knokcare

At Knokcare, we revolutionize patient engagement through our innovative Digital Front Door strategy. Our platform connects patients, providers, and healthcare professionals in a seamless, secure environment. By leveraging ready-to-use data and a Patient Journey Engine, we empower caregivers to deliver personalized, continuous care.

A Strong Foundation for Growth

We have already achieved significant milestones, with over 2.5 million clinical interactions in 12 countries since 2015. Our scalable, AI-ready platform has been the driving force behind these successes.

The Role: Healthcare Operations Manager

We seek an experienced Healthcare Operations Manager to lead our Customer Service Team. In this critical role, you will oversee team coordination, ensure operational efficiency, and provide exceptional service to patients and partners.

Your Responsibilities:

  • Promote efficacy and efficiency of national homecare services
  • Coordinate a team of customer service specialists
  • Ensure adequate documentation and data collection
  • Plan working schedules for healthcare professionals
  • Collaborate with medical and nursing teams
  • Deliver a positive experience for patients, partners, and healthcare professionals

About You

To succeed in this role, you should possess:

  • Previous experience in operations/customer service
  • Graduation degree required
  • Experience in managing or coordinating teams
  • Strong computer skills (Excel is essential)
  • Excellent communication and argumentation skills
  • Fluency in Portuguese and English, with effective written and verbal communication
  • Experience in healthcare is highly valued

What We Offer

As a member of our team, you can expect a competitive salary ranging from $65,000 to $85,000 annually, commensurate with experience. If you are passionate about delivering exceptional care and have the skills to match, please consider joining our team.



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