Healthcare Operations Manager

Há 18 horas


Porto, Porto, Portugal Knokcare Tempo inteiro

About Knokcare

We are a digital healthcare platform that connects patients, providers, and professionals in one place. Our API-first white-label platform enables a seamless, engaging, and personalized healthcare experience for all conditions through our Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled over 2.5 million clinical interactions in more than 12 countries.

What We Offer

We provide a scalable and AI-ready platform that enhances the power of data-driven care to deliver better outcomes during all stages of life. Our platform is quick to implement and yields fast results, making it an ideal solution for healthcare providers.

About the Role

We are seeking a Healthcare Operations Manager to coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, we encourage you to apply.

Responsibilities

  • Promote the efficacy and efficiency of our national homecare service
  • Coordinate a team of homecare customer service specialists
  • Ensure adequate documentation and data collection of the operation
  • Plan the working schedules of healthcare professionals
  • Work collaboratively with medical and nursing teams
  • Ensure a positive experience for patients, partners, and healthcare professionals

About You

To be considered for this role, please note that:

  • You should have previous experience in operations/customer service
  • You hold a graduation degree
  • You have experience in managing or coordinating teams
  • You possess computer skills, particularly in Excel, and can effectively use multiple tools simultaneously
  • You have good communication and argumentation skills
  • You are fluent in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business
  • Experience in healthcare is a significant plus

Estimated Salary: $60,000 - $80,000 per annum

Knokcare



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