Global Customer Service Representative
Há 19 horas
At H.B. Fuller, we're committed to delivering exceptional results for our customers.
About the RoleWe're seeking a highly skilled Global Customer Service Representative to join our EIMEA team. As a key member of our customer-facing team, you will be responsible for ensuring seamless communication and resolving any issues that may arise.
Key Responsibilities- Manage all aspects of order cycle, including entry, maintenance, confirmation, and follow-up to ensure customer satisfaction.
- Handle customer interactions professionally and coordinate final customer responses.
- Communicate changes that may affect orders in a timely manner.
- Administer SAP systems to update customer master data, CoA, invoice queries, and customer complaints.
- Liaise with finance, logistics, sales, and other functions to ensure OTIF delivery.
- Work proactively to achieve local SHE objectives while adhering to regulations.
To be successful in this role, you'll need:
- 0-2 years' experience in customer service or a related field.
- A high school degree or commercial school education.
- Fluency in written and spoken English and/or another major language (German, French, Spanish, Italian, Polish).
We're looking for candidates with:
- Strong computer competency and MS Office suite proficiency.
- Customer orientation and adaptability.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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