German Speaking Customer Service Representative For Global Media Leader
2 meses atrás
Company Overview
Our client is a leading global outsourcing company with multiple sites worldwide, supporting international clients in over 30 languages. They foster a multicultural environment.
Job Summary
We are seeking a dedicated Customer Advisor to join our team in Porto, Portugal. As a German speaking Customer Service Representative for a renowned global media pioneer, you will support customers who place advertisements with our partner. Your primary communication channels will be email and chat. You will resolve customer queries, identify sales opportunities, and forward them to the sales team. Additionally, you will address fraudulent activity, minimize risk, handle billing inquiries, and process refunds for eligible advertisers.
Key Responsibilities
- Provide excellent customer service via email and chat
- Solve customer queries and concerns
- Recognize and forward sales opportunities to the sales team
- Identify and address potential fraud
- Support billing inquiries and process refunds
Requirements
- Fluent German language skills and good command of English
- Strong attention to detail
- Interest in advertising and marketing
Benefits
- Competitive salary: approximately €31,600 - €41,400 per year
- Free accommodation (room in a shared company flat) or relocation package including flight reimbursement, airport pick-up, and other benefits
- Full training provided
- 12-month contract (renewable/extendable)
- 22 days holiday per year, plus holiday and Christmas bonuses
- Opportunity to work for one of the world's most successful communication companies in partnership with prominent global brands
Additional Information
The working hours are 40 hours per week, rotating between Monday to Friday from 08:00 to 18:00. The salary includes a holiday bonus and meal allowance. If you opt out of company accommodation, your gross salary will be €16,500 per month.
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