German Speaking Customer Service Representative For Global Digital Media Leader In Porto

3 semanas atrás


Porto, Porto, Portugal Talingual Tempo inteiro

Role Overview

We are seeking a highly skilled German speaking Customer Service Advisor to join our client's international team in Porto, Portugal. As a representative of our global digital media pioneer, you will be responsible for providing exceptional customer service to clients placing advertisements with us.

About the Company

Our client is a global outsourcing company with multiple sites around the world, supporting international clients and assisting with business in over 30 languages. This creates a unique multicultural environment where you can grow professionally and personally.

The Job Description

In this role, you will interact with customers primarily via email and chat, resolving queries, identifying sales opportunities, and offering consultative support. You will also be responsible for detecting and addressing fraudulent activity, minimizing risk, supporting billing inquiries, and processing refunds for eligible advertisers.

Requirements

To succeed in this position, you must be fluent in German and have a good command of English. You should also possess strong attention to detail and an interest in advertising and marketing.

Benefits

This is a competitive opportunity that comes with a salary of up to €1,285 gross per month (including holiday bonus, meal allowance, and night shift allowance) plus free accommodation in a shared company flat. If you opt out of company accommodation, your gross salary will be €1,650 p/m gross. Full training will be provided, and you will have access to excellent relocation benefits including flight reimbursement, airport pick-up, and company-organized activities and events.

Relocation Package

We offer a comprehensive relocation package to ensure a smooth transition to your new life in Porto. This includes assistance with finding accommodation, setting up utilities, and getting settled in the local community.



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